First Citizens' Mission and Core Values

Our Mission

We are a Southeastern financial services company dedicated to providing a full range of retail, business and wealth management solutions. We are guided by our heritage and committed to the long-term success of our company, our customers and the communities we serve. Urgent attention to customer relationships is the difference between us and our competitors.

We're First Citizens. We're on it.

Our Core Values

Service

We are a relationship-focused bank passionately committed to the success of our customers, communities and associates. We provide unrivaled customer service and personal attention by treating every customer and associate with professionalism, courtesy and respect.

Accountability

We follow through with our commitments to our customers and fellow associates. We strive to foster an inclusive environment made up of unique individuals with diverse experiences.

Common Sense

We use common sense in our actions and decisions. We put the needs of customers first and our needs second within the framework of sound operating procedures. We proactively seek ways to provide solutions to our customers and fellow associates.